Privacy
Policy

Who We Are

Dove365 Ltd provides Microsoft-focused consultancy, CRM, Power Platform, automation, and operational systems services.

For privacy questions, contact us at hello@dove365.com.

What Personal Data We Collect

We may collect personal data when you contact us, submit a form, book a call, email us, or work with us. This may include:

• Your name, job title, company name, and contact details.
• Information you provide about your organisation, systems, project requirements, or support needs.
• Messages, call notes, meeting details, and related correspondence.
• Technical information generated when you use our website, such as basic analytics, device, browser, and usage information where enabled.

How We Use Personal Data

We use personal data to:

• Respond to enquiries and provide requested information.
• Book and manage discovery calls, meetings, and project conversations.
• Prepare proposals, deliver services, and manage client relationships.
• Provide support, administration, invoicing, and business operations.
• Improve our website, services, documentation, and communications.
• Meet legal, accounting, security, and regulatory obligations.

Our Lawful Bases

Depending on the context, we rely on one or more lawful bases under UK data protection law:

• Contract: where processing is needed to provide services or take steps before entering into a contract.
• Legitimate interests: where processing is needed to respond to enquiries, manage our business, improve services, or maintain secure systems.
• Legal obligation: where processing is needed for accounting, tax, legal, or regulatory requirements.
• Consent: where we ask for consent for a specific purpose, such as optional marketing communications.

Who We Share Data With

We only share personal data where necessary. This may include trusted service providers such as website hosting, email, Microsoft 365, scheduling, form handling, accounting, and professional advisers. We may also share information where required by law.

Cookies and Consent

This website uses Cookiebot to manage cookie consent and to help control non-essential cookies before they are used. Cookies may be used for necessary website operation, preferences, analytics, or marketing where those services are enabled and consented to.

You can read more, view the live Cookiebot declaration, and change your preferences in our Cookie Policy.

International Transfers

Some suppliers may process data outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as adequacy regulations or approved contractual protections.

How Long We Keep Data

We keep personal data only for as long as needed for the purpose it was collected, including legal, accounting, reporting, and business requirements. Enquiry data is normally kept only while the enquiry is active and for a reasonable follow-up period. Client and financial records may be kept for longer where required by law.

Your Rights

You may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. Where processing is based on consent, you can withdraw consent at any time.

To exercise your rights, contact hello@dove365.com.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this privacy policy from time to time. The latest version will be published on this page.